Understanding the Complaints Process

Safe, fair and inclusive sport is for everybody. As a National Sporting Organisation (NSO), our responsibility is to advocate for and inspire actions that uphold ethics, safety, and fairness.

At Australian Taekwondo, we treat all complaints with utmost importance. Establishing a formal procedure is crucial to guarantee that each complaint is documented, listened to, and addressed appropriately.

Australian Taekwondo is committed to being a transparent, safe, and fair sport for everybody. Our policies set out the rights, responsibilities and standards of behaviour expected by those involved in Taekwondo. Please ensure you review the relevant policy information before you lodge a complaint.
VIEW OUR POLICIES

Complaints handled through Sport Integrity Australia


Sport Integrity Australia oversees Taekwondo's independent complaint-handling process under the Complaints, Disputes and Discipline Policy. Any complaints submitted about Australian Taekwondo will be managed independently and reviewed by integrity experts.Sport Integrity Australia oversees Taekwondo's independent complaint-handling process under the Complaints, Disputes and Discipline Policy. Any complaints submitted about Australian Taekwondo will be managed independently and reviewed by integrity experts.

If your complaint relates to one of the following policies, please direct your complaint to Sport Integrity Australia using the contact button provided. You will then be presented with a form to complete. Please review the relevant policy information before you lodge a complaint.

LODGE A COMPLAINT WITH SIA
Child Safeguarding Policy
Competition Manipulation and Sports Wagering Policy
Complaints Disputes and Discipline Policy
Improper Use of Drugs and Medicine Policy
Member Protection Policy
National Integrity Framework

Complaints handled through Australian Taekwondo


For complaints lodged with Australian Taekwondo, a copy of your complaint will go directly to Australian Taekwondo, and a receipt of your submission will be emailed to you. Please check your spam folders if this doesn't appear in your inbox.

If your complaint relates to one of the following policies, please direct your complaint to Australian Taekwondo using the button provided. Please ensure you have reviewed the relevant policy information before you lodge a complaint.

LODGE A COMPLAINT WITH AUS TKD
Codes of Conduct
Personal Grievances Policy
Social Media Policy
Privacy Policy
What happens next... 
Australian Taekwondo aims to respond to complaints as quickly as possible. However, reviews and investigations do take time. If you have any questions or concerns regarding the status of your complaint, please contact us via email.
We acknowledge that our office is spread across many traditional lands, and we pay respect to all traditional owners of these lands and elders past and present.